Contact Us
Have a question you can't find the answer to?
Need help figuring out the right plan for you and your dog?
Struggling to use the online booking system?
Heard about a flash sale or deal code but can't remember it?
Or even, have a complaint?
Contact us!
You can reach us by email, phone call, or even text!
Our contact hours are from 8am - 6:30pm daily
If we miss your call, please leave your name, number, your dogs name (if required) and a brief description of what you are calling for and we will get back to you as son as possible.
​
Please note before booking with us:
We want to get to know you and your dog before onboarding, an in-person evaluation may be required.
Full vaccination record and Neg Fecal Required
1233 Main St. Worcester MA 01604
Phone
774-569-0275
Please make your message as detailed as possible to best help
us help you.
​
If you are a new client, please include your dog(s): name(s),
age(s), and breed(s).
​
We are committed to providing the highest level of service. If you wish to file a complaint, please provide the following information:
-
Your full name
-
Phone number and/or email address
-
Date and location of the incident (if applicable)
-
Names of any employees involved (if applicable)
-
A detailed description of your concern
-
Any supporting photographs, documents, or other relevant information
-
Your preferred resolution or outcome (optional)
Upon receiving your complaint, our team will review the information thoroughly and conduct an investigation as appropriate. We strive to address concerns fairly, professionally, and in a timely manner.
Customer feedback and complaints are valuable to us and help us improve our services, maintain professional standards, strengthen workplace accountability, and promote a safe and positive environment for our clients, employees, and community.
Please note: Providing complete and accurate information will help us review and resolve your complaint more effectively.
